Frequently asked questions about returns & refunds
Who pays return shipping?
Return shipping is always at the customer’s expense and risk.
We recommend using a trackable shipping method and keeping your proof of shipment until your refund has been processed.
Other frequently asked questions about returns & refunds
- Can I exchange a product?
- How much time do I have to retun an item?
- What are the return conditions?
- How do I register a return?
- How long does it take to process my return?
- How will I be refunded?
- What if I used a discount code?
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