Frequently asked questions about order status
What is a backorder?
For some items, you can order more units than we currently have in stock.
That’s possible for products from our core collection, as we replenish them regularly.
On the product page, you’ll immediately see whether (part of) your requested quantity will be shipped later. If that’s the case, an updated delivery estimate will be shown during checkout.
We’ll ship your full order in one package, as soon as all items are available.
Other frequently asked questions about order status
- What is the status of my order?
- What if an item is not in stock?
- Can I pick up my order? Do you have a store?
- What if an item can’t be delivered after all?
- How long does it take to ship my order?
- I placed an order and the item is now on sale. Will I get a price adjustment?
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