Frequently asked questions about shipment & delivery
What if I’m not home for delivery?
Our deliveries usually require a signature. If you’re not home, you’ll receive instructions from the carrier.
Didn’t get a message? Check your tracking link or contact our customer service.
Note: if you choose to have the parcel left in a safe place and it gets lost, we cannot be held responsible for damage or loss.
Other frequently asked questions about shipment & delivery
- Where do you ship from?
- Which countries do you ship to?
- How are the shipping costs calculated?
- How long does delivery take?
- Can I split my delivery?
- Do you offer express shipping?
- Can I choose my delivery day?
- My order arrived damaged – what should I do?
- How can I track my order?
- Do I have to pay import duties or taxes on international orders?
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