Frequently asked questions about returns & refunds
How do I register a return?
- Log into your account
- Go to ‘My returns’
- Select the order and item(s) you want to return
- If possible, let us know the reason for your return
You’ll receive:
- Confirmation by email
- Return form (which must be included in your parcel)
- Instructions and return address
Other frequently asked questions about returns & refunds
- Can I exchange a product?
- How much time do I have to retun an item?
- What are the return conditions?
- Who pays return shipping?
- How long does it take to process my return?
- How will I be refunded?
- What if I used a discount code?
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